Analytics
Run the platform with real metrics - not guesswork.
Measure acquisition, activation, marketplace health, and operational quality with an analytics layer that respects tenant boundaries and privacy constraints.
How it works
A streamlined process designed for efficiency and control
Instrument events consistently across Customer, Specialist, Organization, and Affiliate portals
Stitch user identities with privacy-aware identifiers respecting tenant boundaries
Pipeline events to your analytics destinations (Mixpanel, Amplitude, BigQuery, etc.)
Build dashboards and alerts for operators and teams using your preferred BI tools
Configure retention policies and role-based access for governance compliance
Core capabilities
Enterprise-grade features for complex operational needs
Event Instrumentation
Consistent event naming and semantics across all portals for reliable cross-platform analytics.
Identity Stitching
Connect users, tenants, and relationships with privacy-aware identifiers that respect data boundaries.
Acquisition Funnels
Track signup → onboarding → first booking → first session with conversion metrics at each step.
Marketplace Conversion
Measure search → profile view → request → booking → attendance to optimize the matching flow.
Cohort & Retention
Analyze repeat bookings, ongoing relationships, and user retention patterns over time.
Supply Health Metrics
Monitor specialist onboarding throughput, approval times, and availability coverage.
Demand Health Metrics
Track wait times, match rates, drop-off reasons, and cancellation patterns.
SLA Monitoring
Monitor response times, booking confirmations, and payout cycle timeliness.
Quality Signals
Track satisfaction signals, complaint patterns, and trust markers across the platform.
Data Warehouse Exports
Export to BigQuery, Snowflake, or other data destinations for advanced analysis.
Tenant-Scoped Datasets
Multi-brand and multi-network separation ensures data isolation between tenants.
PII Minimization
Avoid leaking sensitive patient content into analytics streams with privacy-first design.
Built for scale and precision
Our advanced capabilities are designed for organizations that need granular control, sophisticated workflows, and enterprise-grade reliability.
Use cases
See how different organizations leverage this capability
Growth Team Analytics
Track acquisition funnels from first visit to activated user with cohort analysis and experiment tracking.
Marketplace Operations
Monitor supply/demand balance, match rates, and quality signals to optimize marketplace health.
Financial Reconciliation
Export transaction data to data warehouses for finance team analysis and audit preparation.
Multi-Tenant Reporting
Provide tenant-specific analytics while maintaining data isolation between brands and networks.
Quality Assurance
Track complaint patterns, satisfaction signals, and SLA compliance across the platform.
Executive Dashboards
Build high-level KPI dashboards connecting product analytics to business outcomes.
Why choose this capability
Ready to instrument your platform?
Talk to us about analytics architecture, event taxonomies, and governance for your operating model - without breaking tenant boundaries.