Secure Messaging
Relationship-first communication without losing context. Once a patient is matched with a specialist, both sides get a dedicated 1:1 conversation to coordinate next steps, share materials, and stay aligned through system updates.
Key capabilities
1:1 by Design
Conversations are tied to the care relationship—no random inbox, just focused care communication
Context-Aware Chat
Key status like bookings, consents, and patient overview stays visible alongside the conversation
System Notifications
Booking changes, payment updates, and consent completions surface directly in the chat flow
Document Sharing
Share intake documents, care plans, and resources when enabled by your business model
Video Integration
Messaging and video sessions are part of the same workflow—coordinate in chat, then transition to live sessions
Unread Indicators
Smart notifications and unread badges help both sides respond on time and reduce missed messages
Why choose this feature
See how messaging fits your patient journey
We'll demo the end-to-end workflow for both Customer and Specialist portals—configured to your business model