Secure telehealth patient experience
From first click to first session, the Patient Portal offers patients a simple, secure way to start telemedicine. It's the patient-facing part of our platform for finding their ideal specialist (or getting smart-matched), booking appointments, messaging securely, and managing key account details-all in one place.
Built for everyone
Who it's for
Whether you're starting care as an individual, joining through an organization-sponsored program, or operating across multiple brands, the Patient Portal adapts to your model.
Individuals
People looking for a simple way to start online psychotherapy or telemedicine care-and stay on track between sessions.
Programs
Organization-sponsored members who need a guided, compliant flow.
Multi-brand platforms
A consistent portal experience even when each brand has its own configuration.
Patient journey
How it works
From onboarding to follow-up, every step is designed to feel clear, calm, and easy.
Start & onboarding
A short onboarding flow captures the essentials and can include consent to Terms and Privacy Policy. Each brand can choose the sign-in method-email links, one-time codes, password, or social sign-in-so patients get in fast with minimal friction.
Flexible authentication:
What patients can do
Key capabilities
Everything patients need to manage their care journey-from discovery to follow-up-with less friction and clear next steps.
App Home & Guidance
A calm dashboard shows what's next (missing details, consent required, upcoming appointments), so patients always know their next step. Help Center is available for guests and signed-in users.
Appointments
Upcoming and past appointments in one place with clear status and details. Accept or decline session invitations before they expire. Timezone-aware scheduling keeps patients and specialists aligned.
Conversations
Secure 1:1 messaging with the specialist, plus unread indicators and configurable notifications. Designed to move naturally from booking → message → session.
Video Sessions
Join secure telemedicine sessions from the portal when video is enabled. Clear fallback guidance if something fails (for example, video not loading), so patients can still connect or get help quickly.
Consents & Agreements
Complete informed consent when required before sessions. See what's done vs. pending at a glance, and download signed documents when needed.
Payments & Transactions
Straightforward checkout with clear confirmations and errors. Full transaction history for payments and refunds when the business model supports it.
My Account & Preferences
Update profile, language, timezone, and notification preferences in one place. Manage security options and data rights (download data or delete account) with clear self-serve controls.
Notifications
Email and in-app notifications at every step-sign-in, booking confirmations, reminders, updates, and cancellations-so patients stay informed without extra effort.
Portal preview
Key screens at a glance
See the main screens patients use-from onboarding to settings-so you know what they experience.
Onboarding
A guided welcome that sets expectations, confirms key details, and collects consent. Patients see exactly what will happen next and what they need to complete before booking or joining a telemedicine session.
FAQs
Frequently asked questions
Yes. The portal supports different flows: browse and choose, guided matching, or smart-matching-depending on how the program is configured.
If enabled, the patient can request availability or receive proposed times from the specialist as an invitation-and accept with one click.
It depends on your program rules. In some setups the patient can switch freely; in others, switching is restricted while they have upcoming appointments.
When consent is required, the portal prompts the patient and shows their status until it's completed. Once done, the patient can join sessions as usual.
Yes. Booking confirmations, reminders, and updates are sent by email (and in-app, if enabled) so patients don't miss appointments.
Ready to see the end-to-end patient experience?
Tell us your business model (direct booking, assisted scheduling, or smart-matching) and we'll show the best-fit portal flow.